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Delivery Information
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Delivery & Returns

Delivery Information

At MFC Retail we're proud to offer a fast, efficient and hassle-free delivery service.  Choose which items you want to purchase and decide where you'd like them sent, and we'll take care of everything else, making sure your items are carefully packaged and arrive as quickly as possible. 

During periods of heavy traffic through our web store your order may take longer to be processed. 

For UK standard delivery we use a Royal Mail Tracked 48.  Once processed, parcels are usually delivered within 3 to 5 working days, however in extreme situations delivery may take up to 28 days.

Please note express delivery is currently suspended, Express orders placed before 12.30pm will be processed on the same day however Express orders placed after this time will be processed the following day.

If you place an order after 12.30pm on a Friday it will be processed the same day but will not be collected by Royal Mail until the next working day which is Monday.

For example an Express order placed after 12.30pm on a Friday will be collected the following Monday afternoon and will be delivered Tuesday before 1pm and will require a signature.

Please note Express parcels are usually delivered the next working day up to 1pm, but during periods of high order volume this may be slightly longer. However once your order has been processed you will receive an automated confirmation email containing your tracking reference.

Click & Collect

Available from our MFC Official store at the Riverside Stadium, our Click & Collect service is simple and convenient simply select click & collect option at the checkout. 

When your order is ready you will receive an email confirmation for us (please ensure that you check your junk folder).  Collections will be available from the till point in the store, and you will need your name and order number, or a copy of your order, when you make your collection. 

Returning your Purchase

Returning your purchase to us is easy:

Online Orders

If you wish to return you order, simply pack it up along with your returns form or a note containing your contact details, order number and detals of the item/s you wish to exchange for, or refund, and send it back to us here at the Riverside Stadium via your local Post Office.  Postal charges incurred in doing this are the responsibility of the customer.  When we receive your returned item/s we will refund/ replace according to your instructions.  You may also return your items in person for an exchange or refund. 

Please send your returned items to the following address:

MFC Direct

Middlesbrough Football Club Ltd

Riverside Stadium

Middlesbrough

TS3 6RS

When returning an item you must also include proof of purchase. MFC reserves the right to refuse a refund or exchange if, in our view, the goods returned are not in a resalable condition and tags have been removed. All returns must be made within 28 days of receipt. MFC cannot accept responsibility for any items which are not returned to us by registered post.

In Store Purchases

Please return your purchase to MFC Official here at the Riverside Stadium, along with yoru proof of purchase, where we will exchange or refund your goods

Custom Printed Shirts

Unfortunately we are unable to exchange or refund custom printed shirts/shorts or accept responsibility if a player leaves the club or changes his squad number. Personalised shirts/shorts may only be returned if they are faulty.

If you would like help with any aspect of product returns please email mfcdirect@mfc.co.uk

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